Account recovery

Lost your link? Get it back yourself.

Whichever way you set TorqueAI up, there is a route back in that does not involve waiting on anyone. Pick the one that matches you.

I added the chat widget to my own website

Your setup link is private to your shop — it opens your details and your install code. Enter the email address your leads go to and we will send the link straight back to that inbox.

It only ever goes to the address already saved on the shop, so typing someone else's address does nothing.

I installed the app inside GoHighLevel

No email needed — reinstalling brings the link back:

  1. Open the GoHighLevel marketplace and find TorqueAI.
  2. Install it again on the same sub-account or agency.
  3. You land back on the same confirmation page, with the same settings link.

Nothing is reset by doing this. Your hours, services, tone and on/off switch are all still there — reinstalling reconnects you to the same records, it does not create new ones. Bookmark the settings page when you get back to it.

I have the link, but the page says it is not valid

Almost always the link was cut short when it was copied. A working link has two parts after the question mark, joined by an & — the shop or location id, and the key. If yours ends right after the id, go back to the message you copied it from and take the whole line.

Still refused with the full link? Use the form above (widget) or reinstall (GoHighLevel) to issue yourself a fresh one.

None of the above worked? Email [email protected] — that is a real person and a slower route, so try the self-serve options first.